Director & Principal Consultant, B&E
Training Consultant Ltd.
Thomas has more than 20 years’ working experience
in sales, customer service, and most of all in training. With
the rich sales and management experience, he facilitated
numerous organizational development and cultural change
programs for various corporate customers.
In his 13 years with PCCW, particularly in the capacity
of Training Services Manager in Corporate Training & Development,
Thomas contributed to the achievement of these
- Meeting the Challenge – mindset
changes from monopoly to achievement-based sales
- Service Culture – mindset
and skill based transformation to achieve total customer
- Executive education – training & development
curriculum for senior managers and executives.
- Telecom Consultancy – training
engineers into sales consultants, from a local to
a global perspective.
After setting up his own company in 2004, Thomas has
been involved in a number of organizational development
projects. A recent example is the consultancy
and training service provided to a world-renowned automobile
company to launch its service campaign in Beijing,
Dalian, Xian and Urumqi. The company went through
the cultural change through a service management program,
front-line service skills training and a train-the-trainer
knowledge transfer program.
In terms of sales training, Thomas has comprehensive
experience in helping companies to improve their sales
efficiencies and effectiveness. In the higher
end, he has facilitated numerous Power Base Selling®,
Total Account Management and Strategic Account Management
workshops for Fortune 500 companies such as Microsoft,
AT&T, Intel, Cisco, Honeywell, Xilinx, Capgemini,
HP, etc. On the skills training level, he has
helped sales professionals to brush up their customer
interaction, telephone and face-to-face selling skills
with a counselor approach.
The industries Thomas has worked with include multi-national
corporations in manufacturing, electronics, banking,
garment, fast moving consumer goods and container terminals.
Thomas has a Bachelor’s Degree as well as a Diploma
of Training Management, both from The Chinese University
of Hong Kong. Over the years, he has been licensed
to run 9 world-recognized management and sales programs. On
sales training, he was certified with Holden International’s Power
Base Selling® and ValuBase Territorial Selling®,
and also with Wilson’s Learning’s Counselor
Salesperson® and Versatile Salesperson®. On
management and leadership training, he is the accredited
trainer in Effective Negotiation Skills®, Think
On Your Feet® and Situational Leadership II®.
With proficiency in English, Cantonese and Mandarin,
Thomas has been conducting workshops in all three languages
in Hong Kong, China and other Asian cities. Recently
Thomas completed an Executive Education Program in
Management Studies from Tsinghua University.